At ibosol.cc (“we,” “our,” or “us”), we strive to provide high-quality services and customer satisfaction. This Refund Policy outlines the terms under which refunds may be granted for payments made using cryptocurrency.
By purchasing our services, you agree to this Refund Policy.
1. Cryptocurrency Payments
All payments on ibosol.cc are processed in cryptocurrency. Due to the nature of blockchain transactions:
- Cryptocurrency payments are generally irreversible.
- Refunds are issued manually and only under the conditions outlined below.
- Network fees (gas fees/miner fees) may apply and are non-refundable.
2. 7-Day Refund Eligibility
You may request a refund within 7 calendar days from the date of purchase.
Refund requests submitted after the 7-day period will not be eligible for review.
To qualify for a refund:
- The request must be submitted within 7 days of the transaction.
- The service must not have been fully delivered, completed, or irreversibly consumed (if applicable).
- The request must comply with our Terms and Conditions.
We reserve the right to approve or deny refund requests at our sole discretion.
3. Refund Request Process
To request a refund, you must:
- Contact us at [Insert Support Email]
- Provide:
- Transaction ID (TXID)
- Wallet address used for payment
- Date of transaction
- Reason for refund request
Incomplete requests may delay processing.
4. Refund Approval & Processing Time
- Once your refund request is reviewed and approved, the refund will be issued within 24 hours.
- Refunds will be sent to the wallet address provided by you.
- You are responsible for ensuring the wallet address is correct.
We are not responsible for lost funds due to incorrect wallet information provided by the user.
5. Refund Currency & Value
Refunds will be issued:
- In the same cryptocurrency used for the original payment, unless otherwise agreed.
- Based on the original crypto amount received (not adjusted for market fluctuations).
Due to cryptocurrency price volatility:
- We are not responsible for gains or losses resulting from market value changes between payment and refund.
6. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Requests made after the 7-day period
- Completed or fully delivered services
- Violation of our Terms and Conditions
- Fraudulent or abusive refund attempts
- Chargeback or dispute attempts (if applicable through third-party processors)
7. Fraud Prevention
We reserve the right to:
- Request identity verification
- Deny refunds if fraud or abuse is suspected
- Suspend or terminate accounts engaged in abusive behavior
8. Policy Changes
We may update this Refund Policy at any time. Changes will be effective immediately upon posting on ibosol.cc.